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OFFICIAL PRIVACY POLICY

Laju99 Privacy Policy — Personal Data Protection for Malaysian Players

Laju99 is committed to protecting the privacy and data security of all members. This document clearly explains the types of data we collect, how it is used, who can access it, and your rights as a user of our platform.

Updated: 1 January 2026 Bahasa Melayu (ms-MY) Version 3.1

Quick Summary: laju99 only collects data that is strictly necessary to operate its services. We do not sell your data. We do not share your data with advertisers. All data is protected with the highest level of encryption. You have the right to request, correct, or delete your data at any time.

Why Does This Privacy Policy Matter to You?

In today's digital age, personal data is incredibly valuable. Every time you sign up on an online platform — whether for shopping, entertainment streaming, or betting — you share personal information that deserves to be taken seriously. laju99 understands the trust you place in us when you choose our platform, and we do not take that responsibility lightly.

The laju99 Privacy Policy is written in plain, easy-to-understand Bahasa Melayu — not legal language that only a lawyer can decipher. We want every Malaysian member using the laju99 platform to truly understand what happens to their data: from the name and phone number you register with, to deposit and withdrawal records via Touch 'n Go eWallet or DuitNow, to your betting activity in the live casino or Sports Betting sections. This is all your data, and you have the right to know how it is used.

Laju99 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing how companies collect, process, and store the personal data of Malaysians. For us, this goes beyond a legal obligation — it is a founding principle of how laju99 operates. The trust of Malaysian players is our most valuable asset, and a strong privacy policy is one of the ways we safeguard that trust.


Introduction & Scope of This Policy

This Privacy Policy is published by laju99 ("laju99", "we", "our platform") and applies to all personal information collected through the laju99 website at laju99.biz, including all sub-domains, mobile versions, and any applications or services associated with the laju99 platform.

This policy explains:

  • The types of personal data we collect from members and visitors
  • How and why we collect that data
  • How your data is used, stored, and protected
  • Who your data may be shared with and under what circumstances
  • Your rights as a data subject under Malaysian law
  • How to contact us regarding your data privacy

By registering or continuing to use the laju99 platform after reading this policy, you agree to the practices described herein. If you disagree with any part of this policy, please contact the laju99 support team before continuing to use the platform.


Types of Personal Data We Collect

Laju99 collects several categories of personal data for various purposes. Below is a full explanation of the data we collect and where it comes from:

Data You Provide Directly
  • Registration Information: Full name, Malaysian mobile number, email address (if requested), username and password.
  • Identity Verification (KYC) Data: Malaysian Identity Card (MyKad) number, copies of identity documents, and a selfie for facial verification — collected only when required to comply with financial regulatory obligations.
  • Financial Information: e-Wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow information, or Malaysian bank account details for deposit and withdrawal processing.
  • Communications: The content of messages you send to the laju99 support team via live chat or email.
Automatically Collected Data
  • Technical Data: IP address, web browser type and version, device operating system, screen resolution, language settings.
  • Usage Data: Pages visited, time spent in each section of the platform, clicks and navigation within laju99, and searches performed.
  • Transaction Data: Complete deposit and withdrawal history (amount, date, time, method), betting history (game type, bet amount, outcome), and bonus and promotion claim history.
  • Location Data: Country and region detected based on IP address — used solely for service area verification and legal compliance purposes.
  • Cookie Data: Information stored in cookies and similar tracking technologies (explained further in Section 6).
Data Category Example Information Requirements
IdentityName, phone numberMandatory
KYC / VerificationMyKad, selfieSituation-dependent
FinancialTNG, GrabPay, bank accountMandatory
TransactionsDeposit & withdrawal historyAutomatic
TechnicalIP, browser, deviceAutomatic
UsagePages visited, clicksAutomatic

How laju99 Uses Your Data

Laju99 uses your personal data solely for legitimate purposes that are necessary to operate the platform. The following is a complete list of how your data is used:

  • Account Management: Creating, verifying, and managing your member account on laju99, including handling registration, login, and identity verification.
  • Financial Transaction Processing: Processing all deposits (whether via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, or other methods) and withdrawals of winnings to your Malaysian bank account or e-Wallet.
  • Betting Services Provision: Enabling you to access all laju99 platform features, including Sports Betting, Live Casino, lottery, E-Sports, and cricket.
  • Bonus & Promotions Management: Processing bonus claims (such as the Welcome Bonus of up to RM500), tracking rollover fulfilment, and crediting eligible promotional rewards.
  • Security & Fraud Prevention: Detecting suspicious activity, preventing unauthorised access, stopping multiple account ownership, and complying with anti-money laundering requirements.
  • Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members via live chat and email.
  • Service Communications: Sending important notices regarding changes to our terms, security updates, transaction confirmations, and necessary account information.
  • Legal Compliance: Meeting our legal obligations under Malaysia's Personal Data Protection Act 2010, financial reporting requirements, and directives from relevant authorities.
  • Platform Improvements: Analysing usage patterns to improve the performance, interface, and overall user experience of the laju99 platform.

The laju99 Guarantee: We do not use your data for third-party marketing, we do not sell your data to advertising companies, and we do not build profiles that could be used to discriminate against users based on their personal characteristics.


Sharing Data with Third Parties

Laju99 does not sell, rent, or trade your personal data with any third party. However, there are a limited number of situations where we need to share data with other parties in order for the platform to operate:

Trusted Service Providers

Laju99 works with carefully selected third-party service providers to help operate the platform. These providers may only access your data to the extent necessary for their specific tasks and are bound by strict confidentiality agreements:

  • Payment processing provider supporting Malaysian e-Wallet and internet banking transactions
  • Server infrastructure and cloud computing service providers that host laju99 platform data
  • Identity verification (KYC) software providers that assist in verifying the identities of new members
  • Customer support system provider operating the laju99 live chat platform
Legal and Regulatory Compliance

Laju99 may be required to disclose personal data when mandated by law or by a directive from a lawful authority, including:

  • Court orders or legal process valid under Malaysian law
  • Requests from Malaysian law enforcement agencies in the course of criminal investigations
  • Reporting obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001
  • Directives from Bank Negara Malaysia or other relevant financial regulatory bodies

In all cases where disclosure to the authorities is required, laju99 will endeavour to notify the member concerned, where permitted by law to do so, prior to making that disclosure.


laju99 Data Security Measures

Protecting members' personal data is a core technical priority at laju99. We continuously invest in our security infrastructure to ensure your data remains protected against both external and internal threats:

  • 256-bit SSL/TLS Encryption: All communications between your device and laju99's servers are protected by the same high-grade encryption used by banking institutions in Malaysia. Data in transit cannot be read by any unauthorised party.
  • Data-at-Rest Encryption: Sensitive data — including passwords (stored as irreversible hashes), financial details, and identity documents — is stored in encrypted form on laju99's servers.
  • Internal Access Controls: Access to members' personal data within the laju99 organisation is restricted to staff who need it to perform their specific duties — the principle of least privilege is strictly enforced.
  • 24/7 Security Monitoring: An automated monitoring system tracks all activity on the laju99 platform in real time to detect unauthorised access attempts, cyberattacks, or suspicious activity.
  • Two-Factor Authentication (2FA): Members can enable 2FA through their account settings for an additional layer of protection — ensuring that only the true account owner can log in, even if their password has been compromised.
  • Regular Security Audits: laju99 conducts internal security audits and engages independent cybersecurity experts on a regular basis to assess and strengthen our system defences.
  • Data Backups: Data is automatically backed up to a secure, separate location to ensure service continuity and data recovery in the event of a technical failure.

While laju99 takes all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. You are also responsible for keeping your laju99 account login credentials secure and for promptly reporting any suspicious activity to our support team.


Cookies, Sessions & Tracking Technologies

Laju99 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

Mandatory Cookies (Required for Core Functionality)

These cookies are required for the laju99 platform to function properly and cannot be disabled without affecting your user experience:

  • Session Cookies: Keeping you logged in so you do not need to sign in again each time you navigate between pages on laju99.
  • Security Cookies: Used to prevent CSRF (Cross-Site Request Forgery) attacks and to verify that requests made are legitimate.
  • Preference Cookies: Storing your language settings and display preferences.
Analytics Cookies (Used for Platform Improvement)

These cookies help laju99 understand how members use the platform for ongoing improvement purposes:

  • Internal analytics cookie that records pages visited and time spent
  • Performance cookies that track page load times and technical errors

You can manage your cookie settings through your web browser preferences. Please note that disabling all cookies may affect certain features on the laju99 platform.


Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

Right of Access

You have the right to request a copy of all personal data laju99 holds about you. Requests will be processed within 21 business days.

Right of Rectification

You have the right to request corrections to any inaccurate or incomplete personal data held in your laju99 account.

Right to Erasure

You may request the deletion of your personal data, subject to laju99's legal obligations to retain certain records.

Right to Object

You have the right to object to the processing of your data for specific purposes, including receiving marketing communications from laju99.

Right to Data Portability

You have the right to receive your data in a machine-readable format for the purpose of transferring it to another platform.

Right to Restrict Processing

Under certain circumstances, you may request that laju99 restrict the processing of your data while an issue is being resolved.

To exercise any of the above rights, submit a written request to support@laju99.biz with the subject line "Data Privacy Rights Request", along with your full name and registered phone number. laju99 will verify your identity before processing any request, to safeguard your privacy from unauthorised parties.


Data Retention Period

Laju99 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or to comply with our legal obligations. The following are our data retention guidelines by category:

  • Active Account Data: Retained for the duration of your active account on laju99 and for a specified period following account closure, for the purpose of resolving any outstanding claims or disputes.
  • Financial Transaction Records: Records of deposits, withdrawals, and bets are retained for a minimum of 7 years from the date of transaction, in accordance with Malaysian legal requirements on financial record-keeping and anti-money laundering.
  • KYC and Identity Verification Documents: Retained for a minimum of 5 years after the date of verification or account closure, whichever is later, in accordance with Malaysian financial regulatory requirements.
  • Log & Security Data: Access logs, transaction logs, and security records are retained for 1 to 3 years for fraud detection and security audit purposes.
  • Support Communication Records: Live chat and email conversation histories with the laju99 support team are retained for 2 years following the last interaction.
  • Analytics Data: Usage data used for platform analytics is retained in aggregated form (with no individual identification) for a maximum of 3 years.

Once the retention period expires, data will be securely deleted or fully anonymised so that it can no longer be linked to any specific individual.


Cross-Border Data Transfers

In operating the platform, some of your personal data may be stored or processed on servers located outside Malaysia, including in Asia-Pacific countries where our technology infrastructure providers operate.

Laju99 ensures that any cross-border data transfers are carried out with adequate safeguards in place, including:

  • Use of cloud service providers that comply with internationally recognised security standards (such as ISO 27001)
  • Data processing agreements that bind third-party providers to data protection standards equivalent to Malaysia's PDPA requirements
  • Periodic assessments of vendor security practices to ensure ongoing compliance

Important Note: laju99 does not transfer the personal data of Malaysian members to countries that lack adequate data protection laws without first putting in place appropriate contractual safeguards.


Minors

The laju99 platform is strictly for individuals aged 18 and above. laju99 does not knowingly collect any personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has registered for or used the laju99 platform, please contact us immediately at support@laju99.biz. We will investigate the matter promptly and delete all related data if it is confirmed that the account belongs to a minor.

Laju99 employs multiple mechanisms to prevent underage registration, including Malaysian mobile number verification, a KYC process for withdrawals, and monitoring of new account activity to identify patterns indicative of a potentially underage user.


Changes to This Privacy Policy

Laju99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When we make significant changes to this policy, we will notify you through:

  • A prominent notice on the laju99 homepage at least 14 days before the changes take effect
  • In-account notification upon next login after changes are published
  • Email notification to your registered email address (where applicable for changes that materially affect your privacy rights)

Your continued use of the laju99 platform after the effective date of any policy changes will be considered your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.

Current Version: This Privacy Policy is Version 3.1, last updated on 1 January 2026. The update date is always displayed in the hero section of this page.


Contact the laju99 Privacy Officer

For any enquiries, concerns, or requests relating to this Privacy Policy or how laju99 handles your personal data, please contact us through the following channels:

  • Privacy Email: support@laju99.biz — use the subject line "Privacy Policy Enquiry" for a faster response. We reply within 2–6 hours.
  • Live Chat: Click the live chat button on the laju99 platform — available 24/7 in Bahasa Melayu for immediate assistance.
  • FAQs: Check laju99 FAQ page for answers to the most frequently asked questions about privacy and data security.

The laju99 privacy team is based in Malaysia and communicates entirely in Bahasa Melayu. All privacy-related enquiries and complaints are taken seriously and responded to within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.

Laju99's Privacy Commitment to Malaysian Players

Six core principles that shape how laju99 protects your personal data every day.

256-bit SSL Encryption at All Times

All data transmitted between your device and laju99's servers — including login credentials, deposit details via Touch 'n Go or GrabPay, and betting history — is protected by 256-bit SSL encryption, the same standard used by major Malaysian banks. No sensitive information is ever transmitted in plain text.

No Sale of Data to Advertisers

Laju99 does not sell, rent, or share members' personal data with advertising companies or third-party marketing platforms. Your betting activity, financial transaction records, and personal information are never used for external advertising purposes. This is an absolute commitment — not just a clause buried in our terms.

Malaysia PDPA Compliance

Laju99 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the processing of personal data of Malaysians. This means you have legally enforceable rights over how we handle your data, not merely voluntary commitments.

Data Minimisation

Laju99 only collects data that is strictly necessary to operate its services. We do not request information that is irrelevant. The principle of "minimum required data" is enforced at every stage of data collection — from the registration form to the KYC process for withdrawals.

Strict Internal Access Controls

Only laju99 staff who genuinely require access to specific data in order to carry out their responsibilities are permitted to do so. All access is logged and monitored. Staff members who violate laju99's internal privacy policies are subject to disciplinary action, up to and including termination.

Data Breach Notification

In the event of a security incident affecting laju99 members' personal data, we are committed to notifying affected members within the timeframe required by Malaysian law, along with details of the steps taken and any actions you should take to protect yourself.

Your Data Is Secure. Now It's Time to Play.

Laju99 takes your privacy seriously. Register a free account today, claim a Welcome Bonus of up to RM500, and enjoy a fast, secure, and responsible betting platform built for Malaysian players.

SSL 256-bit — your data is always secure No sale of data to third parties Compliant with Malaysia's PDPA 24/7 Bahasa Melayu Support
laju99 Privacy Policy Summary

Laju99 only collects necessary data, does not sell your data, protects all information with 256-bit SSL encryption, and complies with Malaysia's Personal Data Protection Act 2010. You have the right to access, correct, or request deletion of your data at any time. For further enquiries, please refer to Terms & Conditions or contact our support team.

Responsible Gaming — laju99

Your privacy is protected, but responsible play is your responsibility. Gambling is entertainment, not a source of income. Set daily or weekly betting limits, never chase losses, and use the self-exclusion tools in your laju99 account settings if needed. The laju99 platform is for individuals aged 18 and above only.

Read the Responsible Gaming Policy
Bahasa Melayu